Jessica Cheng

Hi, I'm Jessica Cheng

A Design Engineer devoted to creating digital experiences that feel second nature. My background in psychology helps me uncover the "why" behind user behavior, while my coding skills let me translate insights into real, working solutions. Whether I'm sketching wireframes, running user interviews, or prototyping in Figma, my goal is always to remove friction so people can just get things done.

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Empathy-Driven Approach

Before focusing on UX, I volunteered at Mount Sinai Hospital, where I learned the power of active listening and how to navigate challenging conversations—skills I now use every day when conducting user interviews or facilitating team workshops. This empathy guides every design decision I make, ensuring real human needs remain at the heart of my work.

Experience Highlights

Thoughtful (3 Years)

  • Partnered with founders to shape MVPs and define intuitive user flows.
  • Conducted user interviews and tests to pinpoint friction points, then proposed and implemented solutions to streamline the product experience.

Fractional (Co-Founder, 2023)

  • UX Lead: Designed an all-in-one client portal, reducing onboarding times for agencies and freelancers.
  • Cross-Functional Collaboration: Worked closely with engineers to ensure designs transitioned smoothly from prototype to production, maintaining consistency and clarity.

Core Skills

UX & Design

  • User Research
  • Wireframing
  • Prototyping
  • Design Systems
  • Usability Testing

Development

  • HTML
  • CSS
  • JavaScript
  • TypeScript
  • React.js
  • Next.js
  • Node.js
  • Python

Tools

  • Figma
  • Adobe Photoshop/Lightroom
  • Webflow
  • ChatGPT
  • Visual Studio Code

Languages

  • English
  • Japanese
  • Chinese (Mandarin)
  • Taiwanese

Outside of Work

When I'm not designing, I'm often hiking with my dog (Dr. Fizzy), exploring national parks, or camping and capturing new landscapes on camera. I also love experimenting with new coding libraries and AI tools to make design workflows smarter and more efficient.

Let's make something users will love!

If you're looking for a design engineer who combines empathy, design thinking, and technical expertise, I'm here to help!